Retina Labs USA Inc. provides in-home diabetic eye exams and other preventive health screening services. Patients, or health plan members, who receive our services are invited to complete a short survey about their experience with Retina Labs. The purpose of this survey is to gauge member satisfaction and to better understand where we perform well and where improvement is needed.
Retina Labs agrees to respect and observe the provisions set forth in The Health Insurance Portability and Accountability HIPAA of 1996 (the "HIPAA") and any other relevant legislation. To the extent there is additional protection afforded to you pursuant to HIPAA, and same is not set forth herein, Retina Labs agrees to take such measures to give full effect to such additional protection. Retina Labs respects the privacy of each individual with which it comes into contact as a visitor to the Website.
This Privacy Policy describes our policies and procedures on the collection, use and disclosure of Your information when You complete the survey. The following discloses Retina Labs information gathering and dissemination practices for the Survey Site. By participating in this Survey, you agree to the collection and use of information in accordance with this Privacy Policy.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Privacy Policy:
- Company (referred to as either "the Company", "We", "Us" or "Our" in this Policy) refers to Retina Labs USA Inc., 555 Marriott Drive, Suite 315, Nashville TN 37214.
- Country refers to The United States of America.
- Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
- Device means any device that can access the Survey such as a computer, a cellphone or a digital tablet.
- Personal Data is any information that relates to an identified or identifiable individual.
- Service refers to a preventive health screening service that you received from Us.
- Survey refers to the questionnaire You are asked to complete providing your evaluation, perceptions and comments regarding the Service.
- Website refers to Survey Site accessible from the link included in the email or SMS invitation.
- Survey Provider means the company that operates the Survey Site on Our behalf. This includes survey invitations/reminders you receive, the Website used to collect your survey responses and the system used for reporting of survey data.
- Customer refers to healthcare organization with whom the Company is contractually engaged for the delivery and performance of the Service.
- You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Collecting and Using Your Personal Data
Types of Data Collected
Personal Data
In the event that you are dissatisfied with our Service, you can request that a representative from the Company contact you. You will be asked to provide the following Personally identifiable information so that we may contact you to resolve the issue:
- Email address
- Phone number
- Description of the complaint or issue
Use of Your Personal Data
The Company may use Personal Data for the following purposes:
- To improve our Service including the monitoring of employee performance.
- For the performance of a contract: to demonstrate Your satisfaction with our Service according to contractual performance obligations with our Customers.
- To contact You: To contact You by email, telephone or SMS in relation to the Service you received and/or any issues or complaints you may have had with the Service.
- To manage Your requests: To attend and manage Your requests to be contracted by Us.
- For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.
- For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness our operations and to evaluate and improve our Service.
We may share Your personal information and responses to the Survey in the following situations:
- With Company Management and Employees: We share Your personal information with Company management and employees to monitor and analyze the use and performance of our Service and to contact You.
- With Customers: We may share Your information with Our Customers to demonstrate performance in accordance with contractual service leave obligations and to escalate complaints that We are unable to resolve. This will not have any effect on your health plan coverage.
- For Business Transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
- With Your consent: We may disclose Your personal information for any other purpose with Your consent.
Retention of Your Personal Data
The Company will retain Your Personal Data and responses to the Survey in accordance with HIPAA regulations or longer at its discretion. We will retain and use Your Personal Data to the extent necessary to comply with our legal or contractual obligations, resolve disputes, and enforce our legal agreements and policies.
Transfer of Your Personal Data
Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.
Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.
The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.
Disclosure of Your Personal Data
Business Transactions
If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.
Law Enforcement
Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
Other Legal Requirements
The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:
- Comply with a legal obligation
- Protect and defend the rights or property of the Company
- Prevent or investigate possible wrongdoing in connection with the Service
- Protect the personal safety of Users of the Service or the public
- Protect against legal liability
Security of Your Personal Data
The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.
Links to Other Websites
Our Web Site may contain links to other websites that are not operated by Us (for example, the Survey Provider’s web site). If You click on a third-party link, you will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.
Changes to this Privacy Policy
We may update Our Privacy Policy from time to time. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Non-Participation & Opt-Out
Participation in this survey is entirely voluntary and will not affect your health plan coverage or healthcare services in any way. Should you wish to not to participate, simply do not compete the survey. Should you no longer wish to receive survey invitation messages, you may do so by clicking on the unsubscribe link in the survey invitation email or by replying STOP to the SMS text message.
Contact Us
If you have any questions about this Privacy Policy, you can contact us:
- By email: privacyofficer@retina-labs.com
- By phone number: 866-344-2692
- By mail: 555 Marriott Drive, Suite 315, Nashville TN 37214, Attention: Privacy Officer.
This policy was last updated on Last Updated: August 17, 2022.